"Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise. A consumer can also choose to keep the product but be compensated for the drop in value caused by the problem. In some cases, a consumer can also be entitled to compensation for extra damages and loss."
As so from www.accc.gov.au
We value your privacy
Personal Information is information that identifies an individual. This can include names, addresses, email addresses, and phone numbers.
This information is obtained via subscribing, contacting the author personally, and or buy purchasing from our online shop through our website www.terilpalmer.com, from your website, media platforms and publications, from other publicly available sources, from cookies, and via third parties. We don't guarantee website links or the policy of authorised third parties.
We only collect your information for our primary purpose of providing our services to you and marketing.
All our stock is provided by a third party that has been delivered to us, and we ensure that it's in good condition and presentable before we ship your order to you. We do this securely and safely to ensure that the merchandise/s is well looked after before they get to you. We make sure that the best quality in our inventory is provided for you.
Full refunds are accepted if the merchandise is in good condition. The refund will be processed seven days after receiving your return. Please note that our customers are responsible for covering postage refund costs. Keeping proof of shipment details is highly recommended for we are not responsible for loss of item/s. Through firstname.lastname@example.org, please send the tracking information so we can track the return through our end to ensure safe delivery.
Damaged goods. If your merchandise has been damaged during transit, please send us photo documentation through email@example.com, and we can send out a replacement or offer a complete refund.
Refunds will only be issued when an invoice or proof of service is presented to us.
If you have any questions or concerns, please don't hesitate to contact us.